What We Do

---

Effective Date :19/06/2024] Welcome to [SOFARGUI These Terms and Conditions (“Agreement”) govern your use of our services and products, including the sale of medicines, Active Pharmaceutical Ingredients (APIs), and other pharmaceutical products, as well as our role as a government contractor. By accessing or purchasing from [Company Name], you agree to be bound by the following terms and conditions. 1. Introduction 1.SOFARGUI ] (“we,” “us,” or “our”) is a pharmaceutical company registered in Guinea-Bissau, licensed to trade in medicines and APIs and operate as a government contractor. 1.2 These Terms and Conditions apply to all customers, including but not limited to government agencies, healthcare providers, distributors, and individual customers who purchase or use our products and services. 2. Use of Services 2.1 Eligibility: By using our services or purchasing products, you confirm that you are legally permitted to do so under the laws of your jurisdiction. 2.2 Compliance with Regulations: You agree to comply with all applicable laws, regulations, and guidelines, including local and international pharmaceutical and healthcare standards, including those established by the African Medicines Agency (AMA), West African Health Organization (WAHO), and any other relevant authorities. 3. Products and Services 3.1 Product Availability: All products and services provided by [Company Name] are subject to availability. We reserve the right to modify, discontinue, or limit the supply of any product at our discretion. 3.2 Quality Assurance: We ensure that all medicines and APIs meet the highest quality standards in accordance with national and international regulations. However, we do not guarantee that all products will be available in your location at all times. 3.3 Product Information: The information provided on our website or other communications regarding our products is for general informational purposes only. It is the responsibility of the customer to verify the suitability and legality of the products for their intended use. 4. Orders and Payments 4.1 Order Process: Orders placed with [Company Name] are subject to acceptance. We reserve the right to refuse or cancel any order at our discretion. 4.2 Pricing: All prices are listed in [currency], and we reserve the right to adjust pricing without prior notice due to changes in market conditions, exchange rates, or regulatory requirements. 4.3 Payment Terms: Payments must be made in accordance with the payment methods specified during the checkout process or as agreed upon in a separate contract. Payment terms for government contracts may be subject to specific conditions. 5. Government Contracts 5.1 Government Sales: As a government contractor, we are bound by additional terms and conditions stipulated by relevant government bodies in Guinea-Bissau and may be required to adhere to special terms for government-related transactions. 5.2 Performance and Delivery: We commit to delivering goods and services as per the terms of our government contracts, subject to availability, and in compliance with national health regulations. 6. Shipping and Delivery 6.1 Shipping Policy: Delivery times and costs will vary depending on the product, destination, and shipping method selected. [Company Name] will use commercially reasonable efforts to ensure timely delivery. 6.2 Risk of Loss: Title to and risk of loss for products purchased from [Company Name] pass to the customer upon delivery to the carrier. 7. Returns and Refunds 7.1 Returns: Due to the nature of pharmaceutical products, returns are generally not accepted unless required by law or in the case of defective or damaged products. 7.2 Refund Policy: Refunds for returned products, if applicable, will be processed in accordance with the payment method used. Refund requests must be submitted within [X] days of receiving the product. 8. Intellectual Property 8.1 Ownership: All intellectual property rights associated with our products, services, logos, trademarks, and website content are owned by [Company Name] or its licensors. 8.2 License: You are granted a limited, non-exclusive, non-transferable license to access and use our website and services solely for lawful purposes related to purchasing our products. 9. Limitation of Liability 9.1 Disclaimer: [Company Name] is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our products or services, including but not limited to any loss of profit, reputation, or health issues arising from the use of our products. 9.2 Force Majeure: We are not liable for any delays or failures in performance caused by events beyond our reasonable control, including natural disasters, government actions, or supply chain disruptions. 10. Privacy and Data Protection 10.1 Privacy Policy: We respect your privacy and comply with applicable data protection laws. Our Privacy Policy outlines how we collect, use, and protect your personal data. 10.2 Data Sharing: We do not sell, rent, or trade your personal data. However, we may share your information with third-party service providers, including shipping companies, for the purpose of fulfilling orders. 11. Governing Law 11.1 These Terms and Conditions are governed by the laws of Guinea-Bissau, without regard to its conflict of law principles. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of Guinea-Bissau. 12. Amendments 12.1 [SOFARGUI reserves the right to amend these Terms and Conditions at any time. Any changes will be posted on our website, and continued use of our services will constitute acceptance of those changes.